Wednesday, August 15, 2007
The Boss Whisperer
In her forthcoming book, “Taming the Abrasive Manager” (Jossey-Bass/A. Wiley, October 2007), Dr. Laura Crenshaw, the self-proclaimed “Boss Whisperer,” says that abrasive bosses who “erode effectiveness, paralyze productivity, and cause workplace suffering” are found in all industries, at all levels of management, and are from all sexes, races, ages, and ethnicities.
Dr. Crenshaw has identified abrasive boss behaviors to include: overcontrol, threats, condescension, overreaction, public humiliation, hostile humor, favoritism, aggressive language, and discrimination. The picture in my head of a “boss” is one who exhibits these very characteristics. Who would actually want to work for someone like this?!
This is a far cry from the ideal team leader who is expected to show concern and compassion for the well-being of all team members. How would the abrasive boss even begin to build collaboration among the team in order to meet strategic business goals?
There are some definite steps abrasive leaders can take to smooth out the rough edges of their leadership style. The first is for the boss to reccognize the need for immediate change. If you are experiencing low morale, high turnover, and increased employee stress within your team, then there is high potential you may be the cause of the negative environment.
There is hope. I suggest picking up a copy of Dr. Crenshaw’s book to gain insight into the “what” and “how” of boss categories, and techniques on overcoming difficult behaviors. This is a time for self-reflection and honesty. It’s time to let go of your ego and consider your part in molding the future of your organization.
Until next time...live like you mean it!
Marjorie