Dealing Effectively with Difficult People Workshop

Is your leadership being challenged by difficult team members?
Do you need to supervise highly emotional or extreme personalities?
Are you getting stressed out with handling under-performers?

Are any of these problem behaviors someone you supervise?

The Whiner – Complains no matter what he or she is asked to do.

The Know-It-All – Arrogance running rampant.  When they’re wrong, they get defensive.

The Passive-Aggressive – Never offers ideas, opinions, feedback yet talks behind your back.

The Insubordinate – Challenges you in front of other team members.

The Bully – Constantly demanding, intimidating, and brutally critical.

The Early Retiree – Physically shows up (often for years) yet practices on-the-job retirement.

The “Yes” / “No” People – Either agree to everything and never meet a deadline or always point out why something cannot be done.



Enter the Dealing Effectively with Difficult People Workshop. .



This fast-paced, information-packed training day is for anyone who supervises or interacts with difficult staff members.  You will receive proven strategies for turning unacceptable behavior around.

This workshop is for you if:

• You manage a team and want to keep staff motivation high.
• You need to build cooperation and collaboration among employees.
• You are responsible for creating synergy between multiple departments.
• You want to reduce friction between yourself and certain difficult personalities.

Some of what you will learn:

1. 10 warning signs that a problem is about to erupt.
2. How to maintain your composure in a negative situation.
3. 3 ways to get people to keep their word.
4. How to offer constructive feedback.
5. What to do when someone criticizes you unfairly.
6. The magic phrase that diffuses a highly emotional situation.
7. 2 tactics that prevent you from being manipulated by others.
8. How to be assertive without coming across as a bully or a doormat.
9. How to say ‘NO’ and mean it.
10. When to get help with a problem employee after you’ve tried everything.

For complete Workshop details:

Bring this Workshop to your company:

We come to you and work exclusively with only your organization.  Managers and supervisors will:

• Gain people skills that get noticed by others.
• Understand how to listen for the intent in emotional communication.
• Be able to handle manipulation and confrontation with skill.
• Easily communicate better, listen deeper, and stand their ground assertively.

You receive:

• A Done-For-You seven hour training day for 6 – 20 employees.
• Customized learning guide.
• 30-minutes follow-up coaching per attendee.
• A copy of the book The 78 Biggest Mistakes New Managers Make – What You Need to Know to Avoid Career Suicide

100% Happiness Guarantee
My 100% Happiness Guarantee makes investing in this workshop a no-brainer!
How it works:  You fully participate in the entire workshop, attend the follow-up coaching call, read The 78 Biggest Mistakes New Managers Make book, and if you feel that you have received NO value, I will give anyone in your organization 10-hours of performance coaching at no charge.

Imagine a workplace where people understand each other and collaborate easily. You’ll be the caring leader your team deserves.

Lead like you mean it ^TM!