Training Solutions
Team Leaders
Effective Communication for Team Leaders
Learn the interaction between different communication styles through a behavioral assessment tool. This systems acknowledges and takes advantage of style differences to create a more open climate.
“Your Supervisor Training was tremendous and I refer to the materials often as I put the things I learn into practice. I especially enjoyed the one-on-one coaching. It was very kind of you to make time for me like that for that kind of training is invaluable.” - Natalie C.
Coaching for Performance Improvement
Begin clarifying team purpose, goals, measurements, and boundaries to give individual and group feedback by offering ideas and encouragement to improve skills. Understand what key information to share with the team, how to monitor team progress, identify reward and recognition, and help eliminate cross-functional barriers between management and external customers.
Conflict Resolution for First Time Supervisors
This session provides new supervisors the basics of conflict resolution, understand the different types of difficult workplace personalities, recognize employee defensive tactics, and use strategies to successfully deal with difficult people.
“You helped me to become an effective and polished supervisor. You showed by example that it is not just okay but commendable to be in a learning process. I thank you more than words can say for teaching me to develop my staff as a whole as well as individually, and to always give them the tools that are needed to succeed. Constant coaching and development will be key in my forward endeavors.” - Nikki S.
Teams in Conflict
Using a team assessment tool, learn to recognize different types of conflict and model a strategy to successfully deal with counterproductive behavior which resolves conflict in the workplace.
“I will never forget how wonderful you were with the whole [conflict] situation. You listened, and while I felt that you were sympathetic to my feelings, you remained objective and made sure I could give you real examples of the behavior I described. You are very professional and I have learned a lot from you.” - Peggy T.
Merging Teams
Understand the difference between a team and work group, how to create a team charter, and model consensus decision-making.
Developing and Leading a Team
Learn a dozen techniques to develop and lead a team through the forming, storming, norming, and performing levels of team formation.
“It was truly a pleasure and great learning experience having you guide and coach me during my first days [on the job].” - Martin A.
Change Management for New Teams
The focus of this module provides you with a new and positive way of looking at change so it works to your advantage. It will also give you a language and method of thinking that will accelerate your ability to change.
Professional Development
Successful Interviewing
Understand the four elements of conducting a legal interview, and develop three types of interview questions.
Creative Thinking & Problem Solving
Determine two action steps to boost your creativity, learn and use at least seven problem-solving tools, and work through a current work issue using one of the techniques.
Giving and Receiving Feedback
Understand the difference between giving and receiving feedback, and use coping techniques for handling critical feedback. Explore ways to give constructive feedback fairly and effectively to your direct reports.
Train the Trainer
Learn core competencies for trainers – understanding the basics of business, training and learning styles, transfer of skills training, accelerated learning, course design and development, coaching and feedback, motivation, effective meetings, evaluation, fundamentals of human performance improvement, presentation skills, simulation and role play, and task analysis.
“You always made training fun and interesting. That is a real talent!” - Jim S.
Sales 101 – This is a series of five modules
First-time sales associates learn the fundamentals of sales: effective customer communication, uncovering needs/positioning solutions, gaining commitment/handling objections, time and territory management, and negotiation.
Sales Management 101
Based on curriculum in Sales 101, learn how to manage a sales force through effective goal setting, creating motivating sales meetings, sales coaching, and accountability.
Customer Service
Help employees give exceptional internal and external customer service by learning how to build positive relationships, creating a WOW service experience, and effective communication.
Continuous Improvement – Process Mapping
Geared toward the service industry, understand how organizational ‘waste’ impacts profit and how to identify and eliminate waste areas. Learn how to conduct a process mapping session through a simulation.
Continuous Improvement – Train the Trainer
Become your organization’s internal resource by learning how to train others the basics of continuous improvement, how to create a value stream map, documenting process improvements, problem solving tools, Kaizen events, and accountability.
Personal Development
Delivering an Effective Presentation
Effectively delivering formal and informal presentations can increase your business credibility. This training covers how to prepare a presentation using five easy steps, developing a style that fits you, techniques on overcoming nervousness, higher level facilitation through better questions, creating an atmosphere that encourages discussion, setting the presentation environment, and understanding audiovisual aids.
Stress Management
Go beyond determining Type A and Type B stress profiles and learn the impact of self-esteem on individual stress levels. This highly interactive program will offer practical coping techniques for you to regain power over the choices in your life to begin taking back ownership.
Time Management
Analyze your use of on-the-job time by developing and maintaining a time log, identify time-wasting activities, and apply techniques for reducing or eliminating them. Evaluate your effectiveness at delegating and applying delegation techniques. Set goals and manage projects with a time management system.